Terms and Conditions
Conditions of Sale
We contract and do business solely upon the following conditions notwithstanding anything to the contrary or purported to be contained in any document or oral statement made by the party contracting with us and no variation or alteration of these conditions shall be of any effect unless expressly agreed to in writing by us.
- Quotations are subject to confirmation on receipt of order, and we reserve the right to amend errors and/or omissions on quotations or invoices.
- Both quoted and printed prices are based on manufacturers’ prices, rates of exchange, freight and insurance charges at the date of offer. In cases where these conditions change between the date of the quotation and the date despatched by us, the right is reserved to revise prices accordingly and to invoice at the price ruling at the time of despatch.
- Orders may be subject to a delivery and handling charge.
- With the exception of obvious errors and omissions, the prices served on the website for immediate purchase (web shop) and concluded in the payment system, will be honoured.
Amendment or Cancellation of Orders
Sympathetic consideration will always be given to request for cancellation of orders and the acceptance for credit of equipment supplied, but this must be by agreement. We reserve the right to refuse to accept cancellation of orders for goods of special design or manufacture (as to which we shall be the sole judge). We also reserve the right to make a reasonable handling charge in respect of any items cancelled or returned. There is a non-refundable 50% booking fee for training courses, training course cancellations must be given in writing 7 days in advance of the course date in order for any refund to be issued. Hasman reserve the right to cancel training courses, a minimum of 7 days’ notice before delivery will be given if course bookings are not sufficient. In these instances full refunds will be given, or places on upcoming courses provided at no further cost.
Whilst every effort will be made to adhere to delivery dates we accept no liability in the case of non-delivery or delayed delivery. All deliveries offered ex-stock are subject to goods being available the date of receipt of order.
Damage of Lost in Transit
Partial loss or damage in transit must be reported in writing to ourselves within three days of receipt of goods. In the event of non-delivery both carriers and ourselves must be notified in writing within fourteen days after date of advice of despatch.
Shortage of Errors
No claims will be entertained unless notification is given in writing within three days of receipt of consignment.
Terms of Payment
All accounts are on pro forma basis unless agreed in advance. Any credit invoices are payable in full on 30-day terms and no deductions may be made unless a credit note has been issued. 30-day credit terms must be strictly adhered to, any overdue invoice will be automatically passed to a debt collection agency for settlement. Any account with an overdue balance will be placed on hold until they are settled in full.
Our responsibility is limited to the supply of goods and services of the kind and quality ordered and insofar as is permitted by statute we hereby exclude all responsibility for any loss or damaged howsoever caused consequential upon or resulting from the supply of such goods. Customers are recommended to test and examine goods and exercise special care in cases where the storage and/or use of the goods involves danger to persons and/or property, as required by the Health and Safety at Work Act 1974 and other current legislation.
Articles sent to us for repair or service are accepted only on the understanding that, insofar as statute permits, we shall not be held liable for any damage howsoever caused to such articles. Time involved in preliminary examination of any articles may be charged in the event of no order being placed. Goods returned for repair or service should be sent carriage paid and clearly labelled with sender’s name and address; at the same time a letter should be sent detailing the work required. All requests for repair or service should be confirmed by an official order. After exchange, repair or service the item will be returned carriage forward to the customer.
Guarantee and After Sales Service
The guarantee period is one year from the delivery date unless otherwise specified. During this period the goods or apparatus will be repaired free of charge. We reserve the right to request articles for repair under warranty to be sent carriage paid to our service centre or other location in the UK as may be expedient. The time spent is free; spare parts will be repaired or replaced free of charge if defective. This guarantee does not cover damage to any goods or apparatus or any part thereof caused by misuse, or for any cause other than defective materials, nor replacement of certain consumable parts such as brushes, filters and flexible hoses. We decline any responsibility in cases where repairs have been carried out by persons unauthorised by the company, unless written consent has been given.
Out of Warranty Repairs
Our normal hours are Monday to Friday 9am-5pm. During these hours repairs will be charged at our current rates (details on request). Work outside these periods will incur charges at overtime rates. Any spare parts will be charged at list prices.
Where goods are insured by us at our discretion, or at a customer’s request, a charge will be made on the invoice. Our Liability will be limited to the lower of, the amount received by us under such insurance, or the value of the goods, from which our expenses will be deducted. We are under no obligation or liability to take proceedings for the recovery of loss or damage.
Fluctuation Exchange Rate
Should the rate of exchange for goods supplied, which are manufactured outside the United Kingdom, change appreciably from the quoted to printed price at any time before the date of our-invoice, we reserve the right to add a surcharge proportional to the change.
Whilst illustrations and specifications in the literature are as accurate as possible at the time of printing, alterations in detail may occur from time to time as designs and specifications are improved. We accordingly reserve the right to supply goods conforming to the latest designs and specifications and the buyer shall have no claim in respect of any discrepancies between the goods supplied and those described in such illustrations and specifications, providing the product is of comparable quality.
Any dispute or difference which may be referred to a single arbitrator in accordance with the provisions of the Arbitration Act, 1950 or any statutory, modification or re-enactment thereof for the time being in force.
If the manufacture or delivery of the goods is prevented or delayed by act of God, war riot, civil disorder, strike, lockout, labour dispute, fire, accident, non-delivery of raw materials or any other contingency, beyond the control of the Company, the Company shall be under no liability for any loss or damage thereby incurred or sustained by the buyer.
Value Added Tax
All prices exclude Value Added Tax, which will be added at the rate applicable at the date of invoicing.
Passage of Property
Ownership of and property in the goods shall remain in the Company until the price is discharged in full. A cheque given by the Purchaser shall not be treated as a discharge until it has been cleared. The risk of goods shall pass on delivery to the Purchaser.
Distance Selling Regulations
Distance Selling Regulations do not apply to Business to Business contracts. Business Customers are defined as Sole Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or by Proforma Invoice for use at their business. If you are a buying privately as a ‘consumer’, please contact the Company for advice
20.RETURNS OR REFUNDS
No returns or refunds of goods will be accepted after the point of delivery. Hasman Limited reserve the right to offer a buy back value for goods that are no longer required by vendor however this is at the total discretion of Hasman Ltd.
1st January 2018